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Store Policies & Terms

Effective date: upon store launch

These policies apply to epintegrations.com and the EP Integrations online store.

EP Integrations LLC (“EP,” “we,” “us”) is a Wisconsin company. By using epintegrations.com or placing an order, you agree to these policies and our Privacy Policy.

Quick links: Orders & Payment · Shipping · Cancellations & Returns · Shipping Damage · Warranty · Safety & Age · Rewards · Website Terms · Contact

Orders & Payment

  • Payments are processed by WooPayments (cards) and PayPal. We never see or store your full card number.
  • A phone number is required at checkout so we or the carrier can reach you about your order.
  • To help prevent fraud, we verify billing and shipping address information at checkout.
  • Sales tax is charged where required by law, including Wisconsin.
  • We try to list only what’s on our shelf. If an item turns out to be out of stock or a price is listed in error, we’ll email you to offer a backorder or a full refund. We may cancel any unshipped order for any reason, with a full refund.

Shipping

  • Orders ship to your billing address. To help prevent fraud, your shipping address is the same as your billing address by default. If you need your order sent to a different address, email us at epintegrations@hotmail.com as soon as you place your order (before it ships), and we’ll work with you to verify it.
  • We ship from Wisconsin via USPS, UPS, or FedEx. We ship twice a week, on Tuesdays and Fridays. Shipping labels are printed the evening before each ship day, so orders received by then go out on that ship day. Holidays and carrier delays may push this back. Every annealer is tested before it ships.
  • Free shipping applies only where the product page says so.
  • Where we ship:
    • United States: all products, subject to the restrictions in Safety, Age & Legal Restrictions.
    • Outside the United States, including Canada: EP-made products only (annealers, Lockdown Block, and other EP parts), by request. Email us before ordering. We’ll send you a short list of questions, then a shipping quote. Brass, bullets, Vortex optics, and other non-EP products ship to US addresses only.
  • International orders: you pay all duties, taxes, and fees. If a package comes back because duties weren’t paid, we deduct return shipping and any charges from your refund.
  • Please double-check your billing address. We aren’t responsible for packages sent to an address you entered incorrectly.
  • Once tracking shows “delivered,” we aren’t responsible for lost or stolen packages.
  • We don’t currently sell primers or powder. If we ever offer hazardous materials, they will ship ground-only within the US and may carry a hazmat fee.

Cancellations & Returns

  • You can cancel for a full refund any time before your order ships. Email us right away at epintegrations@hotmail.com.
  • All sales are final once an order ships. We don’t accept returns of unused items, and we don’t charge restocking fees. This includes scope accessories, so please confirm your scope model and measurements before ordering. The only exceptions are defects (see Limited Warranty) and shipping damage (see Shipping Damage).
  • Approved refunds go back to your original payment method.
  • If you have a problem with an order, please contact us before filing a chargeback. We’ll work with you.

Shipping Damage

  1. Keep the box and all packaging. We need photos of it to file a claim with the carrier.
  2. Email photos or video of the damage and the box to epintegrations@hotmail.com within 7 days of delivery. Without photos or video we may not be able to replace the item.
  3. We’ll send a fix as soon as possible. Usually that means replacement parts, with instructions. If the item is damaged beyond repair, we’ll send a replacement free of charge. We may ask you to return the damaged item first.
  4. This covers everything we ship, including Starline, bullets, and other brands. Exception: Vortex optics. Shipping damage to Vortex products is handled by Vortex under the Vortex VIP Warranty. We’ll help you start the claim.

Limited Warranty

EP products (annealers, Lockdown Block, and other EP-made parts)

  • EP warrants the electronics (speed controls, buttons, motors) and the materials and workmanship of EP-made parts (frame, wheel/plate, hopper, case feeder kit, Lockdown Block) against defects for 1 year from purchase.
  • The warranty covers the original purchaser only, with proof of purchase. It doesn’t transfer to later owners.
  • How to claim: email photos or video showing the problem to epintegrations@hotmail.com. We’ll usually send replacement parts and walk you through installing them. If a part can’t be repaired, we’ll replace the product at our option. We may ask you to return the item first.
  • Not covered: abuse, misuse, normal wear, modifications, improper installation, over-tightening, accidents, fire or heat damage from improper torch setup, and third-party items such as the torch head and propane equipment.
  • After the warranty ends, we sell replacement speed controls, motors, and buttons at a fair price (parts page).

Other brands. Vortex Optics, Starline, bullets, torch heads, and other brands are covered only by their manufacturer’s warranty. Vortex claims go directly to Vortex (Vortex VIP Warranty). We’re happy to help point you in the right direction.

Scope accessories. How well a magnifier works depends on your own eyesight and prescription, and results vary. We’re not responsible for damage to your scope or optics from installing accessories. Do not over-tighten ring screws.

To the extent the law allows, implied warranties are limited to the length of this written warranty, and this warranty is your only remedy. Some states don’t allow these limits, so they may not apply to you.

Safety, Age & Legal Restrictions

  • Age (brass and bullets only): Federal law counts cartridge cases and bullets as ammunition. Brass: you must be 18 or older to buy rifle/long-gun components and 21 or older to buy handgun components. Bullets: you must be 21 or older, and checkout asks you to confirm this on every order that includes bullets. By ordering, you confirm you meet the age requirement and can legally own these items where you live. Annealers, the Lockdown Block, Vortex optics, and accessories have no age requirement.
  • Shipping restrictions:
    • Brass: we don’t ship brass to home addresses in Massachusetts or Washington, DC.
    • Bullets: we don’t ship bullets to:
      • States: Massachusetts, Washington, DC, Hawaii, New Jersey, and Colorado.
      • Cities (by shipping ZIP code): New York City (all five boroughs), Chicago, San Francisco, Oakland, Los Angeles, and Sacramento. Checkout blocks the wider Los Angeles-area (900–918) and Sacramento-area (958) ZIP codes.
      • Other destinations: US territories, APO/FPO/DPO military addresses, and anywhere outside the United States.

      Bullets ship to the rest of the US, including Alaska and the rest of California, New York, and Illinois.

    • Everywhere: you’re responsible for knowing and following the laws where you live. We may cancel any order we believe can’t legally be shipped to your location, with a full refund.
  • Reloading is dangerous. Follow published load data from the bullet and powder makers, wear eye protection, and never exceed maximum loads. We don’t give load advice. EP isn’t responsible for ammunition you assemble or how you use it.
  • Annealer safety: Annealers use an open flame and propane, and brass gets very hot. Follow the instructions, run the machine in a well-ventilated area away from flammable materials, keep a fire extinguisher nearby, and never leave it running unattended.
  • California Prop 65: ⚠ WARNING: Brass and bullet products can expose you to lead, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

Old Rewards Points

Our rewards and referral program from the previous website has ended, and the new store doesn’t earn points. If you have a points balance from the old site, email us and we’ll honor it one time on a future order. Points have no cash value and can’t be transferred. We may refuse balances that look fraudulent or abusive.

Website Terms

  • Content and patent: All site content (text, photos, videos, logos, and designs) belongs to EP Integrations LLC or its licensors. Do not copy it without permission. The EP Lockdown Blocks are protected by U.S. Patent No. 12,031,805.
  • Reviews and posts: If you post a review or comment, you give us permission to display and share it. Please keep it honest and lawful. We may remove any post.
  • Third-party links (Vortex, YouTube, carriers) are provided for convenience. We aren’t responsible for those sites.
  • Limitation of liability: As far as the law allows, EP isn’t liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to what you paid for the product involved.
  • Indemnity: You agree to cover EP for claims arising from your misuse of our products, from ammunition you assemble, or from breaking these terms.
  • Governing law: Wisconsin law applies. Any dispute will be handled in the state or federal courts for Eau Claire County, Wisconsin.
  • Changes: We may update these policies. The effective date above shows the latest version, and orders follow the policies in effect when they’re placed.

Contact

EP Integrations LLC, Wisconsin

Email: epintegrations@hotmail.com

We don’t publish a phone number. Please email us and we’ll get back to you.